At Perfumiaa, we are committed to providing you with the best shopping experience for fragrances. If for any reason you are not completely satisfied with your purchase, we offer a straightforward refund policy to ensure your peace of mind.
1. Eligibility for Refunds
We accept refund requests under the following circumstances:
Damaged or Defective Products: If you receive a damaged or defective product, please contact us within [X] days of receiving your order. We will arrange for a return or replacement at no additional cost to you.
Incorrect Items: In the event that you receive an incorrect item in your order, please inform us within [X] days of receiving the order. We will promptly correct the error and provide you with the correct item.
2. Returns Process
To initiate a return, please follow these steps:
Contact our customer support team at [Contact Email] within the eligible time frame mentioned above.
Provide your order number, a detailed description of the issue, and any relevant photos (if applicable).
Our team will assess your request and provide you with instructions on how to proceed with the return, including the return shipping address.
3. Refund or Replacement
Once we receive the returned item(s) and inspect them, we will notify you regarding the status of your refund or replacement. We aim to process refunds within [X] business days of receiving the returned item(s).
If a refund is approved, it will be issued to your original payment method. Please note that it may take some time for the refund to reflect in your account, depending on your payment provider.
If a replacement is requested and available, we will promptly ship the correct item to you at no additional cost.
4. Non-Refundable Items
Certain items may not be eligible for refunds, including but not limited to:
Products that have been used, opened, or tampered with, which may affect their resale value.
Clearance or sale items, unless they are damaged or defective upon receipt.
5. Shipping Costs
Please note that shipping costs for returning items are the responsibility of the customer unless the return is due to an error on our part (e.g., damaged or incorrect items).
6. Contact Us
If you have any questions or concerns regarding our refund policy, please don’t hesitate to contact us at [Contact Email]. We are here to assist you and ensure your satisfaction.
Perfumiaa reserves the right to make updates or changes to this refund policy at our discretion. Any such changes will be communicated on this page and will be effective immediately upon posting.
